Refund & Shipping Policy

Refund & Shipping Policy

Last updated: 2026-06-17

Shipping

  • All products are made to order and fulfilled by Printify.
  • Production time: typically 2–7 business days after you place your order.
  • Shipping time after production:
    • USA: 3–5 business days (standard)
    • Canada / UK / EU: 7–14 business days
    • Rest of world: 10–21 business days
  • Total time from order to delivery is typically 7–14 days for US customers, longer internationally.
  • You’ll receive tracking information directly from Printify when your order ships.

Shipping costs

Shipping is calculated by Printify at checkout based on your address and the product. POKEDOG doesn’t mark up shipping.

Refunds — damaged, defective, or wrong product

If your order arrives damaged, defective, or different from what you ordered, we replace it free.

To request a replacement:

  1. Email hello@pokedog.io within 30 days of delivery.
  2. Include your order number and clear photos of the issue.
  3. We’ll send a free replacement or full refund — your choice.

Refunds — change of mind / wrong size

Because every product is custom-printed with your specific pet’s art, we can’t accept returns for change of mind or wrong size. Please double-check your size selection at checkout (each product links to a size guide).

Refunds — art quality

You see the AI preview before any product is created. If you don’t love it, you don’t order. Once an order is placed and printed, we don’t refund based on art preference (the art was approved by clicking “Add to cart”).

If you have feedback on the AI preview before ordering, reply to the preview email. We’ll iterate at no cost.

Lost or stolen packages

If tracking shows “delivered” but you didn’t receive it:

  • Check with neighbors and your local carrier first
  • Wait 48 hours (USPS sometimes scans “delivered” early)
  • If still missing, email hello@pokedog.io and we’ll work with you on a resolution

Cancellations

If you change your mind before production starts (typically within the first hour after ordering), email us immediately and we’ll cancel for a full refund. Once production has started, we can’t cancel.

Questions?

Email hello@pokedog.io. A team member usually replies within an hour during business hours.